If you are not 100% satisfied with your order, we will be happy to accept your return within 28 days from the date your order was delivered, subject to the rules below:. If you have any questions or need further assistance, please contact our Custome
Before you initiate a return, we kindly ask you to make sure that the items are eligible for a return. The following products are not eligible for return:. • Tested or used products• Goods having their seal broken*• Products that are damaged after re
Within Germany, we offer free returns. To proceed with your return within Germany, please visit our website www.zoevacosmetics.com. If you initiate a return from another country, you will unfortunately be responsible for the return delivery costs.
Before accepting a delivery, we highly recommend inspecting the packaging to ensure there are no signs of damage. If the parcel does appear damaged or if some items are missing, we encourage you to decline the delivery and contact our Customer Care T
After receipt of your parcel, please make sure that all goods have been delivered in full and in impeccable condition. In case you note any kind of damage or defect, please contact our Customer Care Team to file a claim.
If you are not 100 % satisfied with the quality of a ZOEVA product, please contact our Customer Care Team attaching photos, highlighting any concerns.
We only accept returns and complaints for goods that have been purchased through our official website www.zoevacosmetics.com. If your products were purchased through a retailer, we kindly ask you to get in touch with the reseller directly.