You can easily get in touch with our team by using our live chat in case of any questions.

Any further questions? You can easily contact us by using our contact form.

We are available by phone from Monday to Friday from 10 a.m. - 3 p.m. (CET).

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ZOEVACOSMETICS UK

Within Germany, we offer free returns. To proceed with your return within Germany, please visit our website <a href="https://zoevacosmetics.de/"></a><a href="http://www.zoevacosmetics.com"></a><a href="https://zoevacosmetics.de/">www.zoevacosmetic</a>s.comIf you initiate a return from another country, you will unfortunately be responsible for the return delivery costs.

Within Germany, we offer free returns. To proceed with your return within Germany, please visit our website www.zoevacosmetics.com. If you initiate a return from another country, you will unfortunately be responsible for the return delivery costs.

Do I have to pay the return shipping charges?

RETURNS & COMPLAINTS

Can I change my order after it has been placed?

I would like to cancel my order. How can I do that?

Can I change the delivery address of an order?

What payment options do you offer?

Where do I enter a discount code?

Can I use multiple discount codes simultaneously?

Why is my discount code not working?

ORDERS & PAYMENT OPTIONS

Do you offer free delivery?

Do you offer express delivery?

Will customs charges or import duty be applied to my order?

Where can I find information about my shipment?

I have not received a dispatch confirmation.

The delivery of my parcel has failed.

My parcel has been "delivered", but I have not received it yet.

My parcel is being returned to the sender.

My delivery is late. What do I do next?

SHIPPING & DELIVERY

I would like to return my products. How can I proceed?

Which products are not eligible for return?

My parcel arrived damaged or items are missing.

My product arrived broken, defective, or not up to the expected quality.

How can I file a product complaint?

Can I file a claim for items that have been purchased from a retailer?

How do I create a customer account?

Do I need to create a customer account to place an order?

I can't log into my customer account.

How can I update my personal data?

How can I delete my customer account?

CUSTOMER ACCOUNT

The colour or shade of the product I purchased appears different to what I expected.

When will items be restocked that are currently out of stock?

What ingredients are used to manufacture ZOEVA products?

Which kind of hair is used for ZOEVA cosmetic brushes?

How are ZOEVA brushes manufactured?

What is the difference between black and white brush hair?

How do I clean my brushes properly?

Why is my brush shedding?

Does ZOEVA test on animals?

How are ZOEVA products tested?

Where are ZOEVA products manufactured?

What should I do if a lip product causes dryness or irritation?

Why doesn’t my product last as long as I expected?

What should I do if I experience irritation or an allergic reaction?

PRODUCT INQUIRIES

Which stores officially sell ZOEVA products?

Can I become an official reseller of your products?

I would like to report a website error.

Do you have a makeup artist program or offer discounts for professionals?

I have would love to collaborate with ZOEVA on social media!

How can I unsubscribe from the newsletter?

OTHER

Do I have to pay the return shipping charges?Updated 5 months ago