How can I return my products?Updated a day ago

If you're not completely happy with your order, we'll gladly accept your return within 28 days of delivery. Please write your order number on the parcel so we can identify and process your return.

1. Products must be unused and in their sealed original packaging. The product packaging must not be damaged and should not be used as the shipping box.
2. Sets and kits must be returned complete, with all original contents.
3. Brush sets are sealed goods: once the packaging, including the pouch, has been opened, we can't accept them as a return.
4. Free gifts must be returned too if you return your full order. If a return means your order no longer meets the minimum value for a free gift, we may deduct the gift's value from your refund.
5. Return shipping costs are your responsibility. Please send your return to:
   DSV Logistics | Returns BIGBLUE ZOEV
   HP2, Haldens Parkway
   DSV
   NN14 4QS Thrapston, GB
6. We recommend using a tracked service. If a parcel gets lost, we can't process the return without a tracking number.
7. All items are checked when they arrive at our warehouse. For hygiene reasons, we can't accept tested or used products. Items returned damaged can't be refunded and may be sent back to you.
8. Refunds are issued within 14 business days to your original payment method. They cover the product cost only, not shipping costs.