I would like to return my products. How can I proceed?Updated 17 days ago
If you are not 100 % satisfied with your order , we will be happy to accept your returns within 28 days from the date your order was delivered provided the goods are in unused and in their original condition. Please ensure that the order number is written on the package, as without it, we may not be able to properly identify and process it.
1. You can return products as long as they are unused and in their sealed original packaging. Please ensure the original product packaging is not damaged as this is a component of the original product. We are also not able to accept returns where the product packaging is used for shipping.
2. When returning a set or kit, we require all contents from the original set to be sent back. Incomplete sets or kits will not be eligible for a refund.
3. Our brush sets are considered sealed goods, that means once the packaging has been fully opened, including the pouch, we are not able to accept these as return.
4. If you have received free gifts with your purchase, they have to be returned as well in case of a full return.4. The claim to a free gift with purchase expires once the entire order is being returned. If the minimum order value required to qualify for the free product additions is not met due to the return of the original product, then the company reserves the right to deduct the value of the free product additions from the refund amount.
6. Outside of Germany, the customer is responsible for the return shipping costs. Please send your return to the following address:
DSV Logistics| Returns BIGBLUE ZOEV
1. You can return products as long as they are unused and in their sealed original packaging. Please ensure the original product packaging is not damaged as this is a component of the original product. We are also not able to accept returns where the product packaging is used for shipping.
2. When returning a set or kit, we require all contents from the original set to be sent back. Incomplete sets or kits will not be eligible for a refund.
3. Our brush sets are considered sealed goods, that means once the packaging has been fully opened, including the pouch, we are not able to accept these as return.
4. If you have received free gifts with your purchase, they have to be returned as well in case of a full return.4. The claim to a free gift with purchase expires once the entire order is being returned. If the minimum order value required to qualify for the free product additions is not met due to the return of the original product, then the company reserves the right to deduct the value of the free product additions from the refund amount.
6. Outside of Germany, the customer is responsible for the return shipping costs. Please send your return to the following address:
DSV Logistics| Returns BIGBLUE ZOEV
HP2, Haldens Parkway
DSV
NN14 4QS Thrapston, GB
We recommend obtaining tracking or delivery information when returning items. Should a parcel get lost along the way we will not be able to process a return without the respective tracking number.
7. All items are inspected on return to our warehouse. A refund will be processed for items that are still in their unused, original condition and include all original packaging. Due to hygienic reasons, we are unable to accept tested or used products. If an item is returned to us damaged, we won't be able to give you a refund and we may have to send it back to you.
8. Refunds are provided within 14 business days to the payment method selected at the time of order for the cost of the products and will not include a refund of the shipping costs (if applicable).
We recommend obtaining tracking or delivery information when returning items. Should a parcel get lost along the way we will not be able to process a return without the respective tracking number.
7. All items are inspected on return to our warehouse. A refund will be processed for items that are still in their unused, original condition and include all original packaging. Due to hygienic reasons, we are unable to accept tested or used products. If an item is returned to us damaged, we won't be able to give you a refund and we may have to send it back to you.
8. Refunds are provided within 14 business days to the payment method selected at the time of order for the cost of the products and will not include a refund of the shipping costs (if applicable).