What can I do if my parcel arrived damaged or items are missing?Updated 6 days ago

Before accepting a delivery, we highly recommend inspecting the packaging to ensure there are no signs of damage. If the parcel does appear damaged or if some items are missing, we encourage you to decline the delivery and contact our Customer Care Team immediately.

To investigate, we will require photos of the outside of the package and all contents. Additionally, we ask you not to dispose of the delivery packaging in case it needs to be inspected.

It is not possible to file a claim if made more than 7 days after delivery.