ORDERS & PAYMENT OPTIONS
Can I change the products of an order I have already placed?
Once an order is placed, we are unable to change, add, or remove items. If you have any concerns about your order or need assistance, please don't hesitate to contact our Customer Care Team, and we'll be happy to assist you in any way we can.
I would like to cancel my order. How can I do that?
We understand that circumstances may change, but unfortunately, cancelling an order is not possible. Our team is dedicated to processing and shipping orders as quickly as possible to ensure prompt delivery to our customers. Due to this commitment to
Can I change the delivery address of an order?
We kindly ask you to double check your data before completing your order. We understand that sometimes incomplete or incorrect information are overseen and may not be noticed before placing an order. If your order has not yet been processed and provi
What payment options do you offer?
We accept payments via Apple Pay, GPay, Amex, Mastercard, Visa, PayPal, Klarna, Sofort and iDeal. The payment options that are available for your country will be displayed during the checkout process.
Will I get a price change or price adjustment after placing my order?
Promotional offers are while supplies last, for the period listed, and can change without prior notice. The price declared at the time of order applies to an order.Discounts and promotions cannot be granted to existing orders or purchases that have b
Can you mark my international order lower than the stated value or as a gift?
We are unable to mark orders with a reduced value. As required by law, all orders will show their full value on your shipment’s customs form. Declaring that a paid order is a gift or at a reduced value to avoid import duties is a violation of interna
Where do I enter a discount code?
Discount codes can be applied during the checkout process. Enter you code into the “Discount code” bar and hit “Apply”. If you are using a mobile, you may need to open the order summary to be able to enter a discount code.
Can I use multiple discount codes simultaneously?
Discount codes cannot be combined. That means that only one discount code can be applied per order.
Why is my discount code not working?
Should an error message appear after entering the discount code, it may be that the code is no longer valid. Kindly check the discount code terms and conditions and the expiration date and try again. If you require further assistance, our Customer Ca
Do I have to pay customs duties or import fees?
For deliveries outside the European Union and the UK, customs duties or import fees may apply and are determined by the local customs authorities. These charges are the responsibility of the recipient. Orders shipped within the EU and to the UK are n