You can easily get in touch with our team by using our live chat in case of any questions.

Any further questions? You can easily contact us by using our contact form.

We are available by phone from Monday to Friday from 10 a.m. - 3 p.m. (CET).

Return to online shop

ZOEVACOSMETICS UK

We understand that circumstances may change, but unfortunately, cancelling an order is not possible. Our team is dedicated to processing and shipping orders as quickly as possible to ensure prompt delivery to our customers. Due to this commitment to efficiency, we are unable to interfere with order processing by cancelling it. We apologise for any inconvenience this may cause and appreciate your understanding.&#xA0;If you have any concerns about your order or need assistance, please don&apos;t hesitate to&#xA0;<a href="https://help.zoevacosmetics.co.uk/en-US/contact">contact</a>&#xA0;our Customer Care Team, and we&apos;ll be happy to assist you in any way we can.

We understand that circumstances may change, but unfortunately, cancelling an order is not possible. Our team is dedicated to processing and shipping orders as quickly as possible to ensure prompt delivery to our customers. Due to this commitment to

I would like to cancel my order. How can I do that?

ORDERS & PAYMENT OPTIONS

Can I change my order after it has been placed?

Can I change the delivery address of an order?

What payment options do you offer?

Where do I enter a discount code?

Can I use multiple discount codes simultaneously?

Why is my discount code not working?

Do you offer free delivery?

Do you offer express delivery?

Will customs charges or import duty be applied to my order?

Where can I find information about my shipment?

I have not received a dispatch confirmation.

The delivery of my parcel has failed.

My parcel has been "delivered", but I have not received it yet.

My parcel is being returned to the sender.

My delivery is late. What do I do next?

SHIPPING & DELIVERY

I would like to return my products. How can I proceed?

Which products are not eligible for return?

Do I have to pay the return shipping charges?

My parcel arrived damaged or items are missing.

My product arrived broken, defective, or not up to the expected quality.

How can I file a product complaint?

Can I file a claim for items that have been purchased from a retailer?

RETURNS & COMPLAINTS

How do I create a customer account?

Do I need to create a customer account to place an order?

I can't log into my customer account.

How can I update my personal data?

How can I delete my customer account?

CUSTOMER ACCOUNT

The colour or shade of the product I purchased appears different to what I expected.

When will items be restocked that are currently out of stock?

What ingredients are used to manufacture ZOEVA products?

Which kind of hair is used for ZOEVA cosmetic brushes?

How are ZOEVA brushes manufactured?

What is the difference between black and white brush hair?

How do I clean my brushes properly?

Why is my brush shedding?

Does ZOEVA test on animals?

How are ZOEVA products tested?

Where are ZOEVA products manufactured?

What should I do if a lip product causes dryness or irritation?

Why doesn’t my product last as long as I expected?

What should I do if I experience irritation or an allergic reaction?

PRODUCT INQUIRIES

Which stores officially sell ZOEVA products?

Can I become an official reseller of your products?

I would like to report a website error.

Do you have a makeup artist program or offer discounts for professionals?

I have would love to collaborate with ZOEVA on social media!

How can I unsubscribe from the newsletter?

OTHER

I would like to cancel my order. How can I do that?Updated 19 days ago