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ZOEVACOSMETICS UK

<p>We accept payments via Apple Pay, GPay, Amex, Mastercard, Visa, PayPal, Klarna, Sofort and iDeal.</p><p>The payment options that are available for your country will be displayed during the checkout process.</p>

We accept payments via Apple Pay, GPay, Amex, Mastercard, Visa, PayPal, Klarna, Sofort and iDeal. The payment options that are available for your country will be displayed during the checkout process.

What payment options do you offer?

ORDERS & PAYMENT OPTIONS

Can I change the products of an order I have already placed?

How can I cancel my order?

Can I change the delivery address of an order?

Will I get a price change or price adjustment after placing my order?

Can you mark my international order lower than the stated value or as a gift?

Where do I enter a discount code?

Can I use multiple discount codes simultaneously?

Why is my discount code not working?

Do you offer free delivery?

Do you offer express delivery?

Will customs charges or import duty be applied to my order?

Where can I find information about my shipment?

Why haven't I received a dispatch confirmation?

What happens if the delivery of my parcel has failed?

What can I do if my parcel shows as delivered but I haven't received it?

What happens if my parcel is being returned to the sender?

What can I do if my delivery is late?

How long does delivery take?

SHIPPING & DELIVERY

How can I return my products?

Which products are not eligible for return?

Do I have to pay the return shipping charges?

What can I do if my parcel arrived damaged or items are missing?

What can I do if my product arrived broken, defective or not up to the expected quality?

How can I file a product complaint?

Can I file a claim for items that have been purchased from a retailer?

When will I receive my refund?

RETURNS & COMPLAINTS

How do I create a customer account?

Do I need to create a customer account to place an order?

Why can't I log in to my ZOEVA customer account?

How can I update my personal data?

How can I delete my customer account?

CUSTOMER ACCOUNT

Why does the colour or shade of my product look different to what I expected?

When will out-of-stock items be restocked?

What ingredients are used to manufacture ZOEVA products?

Does ZOEVA test on animals?

How are ZOEVA products tested?

Where are ZOEVA products manufactured?

What should I do if a lip product causes dryness or irritation?

Why doesn’t my product last as long as I expected?

What should I do if I experience irritation or an allergic reaction?

GENERAL PRODUCT INFORMATION

Velvet Love Eyeliner

EyeSwipe Longwear Cream Eyeshadow Stick

Ooh la Lash Length & Lift Tubing Mascara

Pout Perfect Lip & Cheek Pencil

Brushes

Velvet Love Blush Balm

PRODUCT HELP & GUIDANCE

Which stores officially sell ZOEVA products?

Can I become an official reseller of your products?

How can I report a website error?

Do you have a make-up artist programme or offer discounts for professionals?

How can I unsubscribe from the newsletter?

OTHER

What payment options do you offer?Updated 16 days ago