You can easily get in touch with our team by using our live chat in case of any questions.

Any further questions? You can easily contact us by using our contact form.

We are available by phone from Monday to Friday from 10 a.m. - 3 p.m. (CET).

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ZOEVACOSMETICS UK

If your order has not been dispatched, and provided the new delivery address is located within the same country, kindly send your full name, the updated address, and your order ID to our Customer Care Team. Please use our&#xA0;<a href="https://help.zoevacosmetics.co.uk/en-US/contact" rel="noopener noreferrer" target="_blank">contact form</a>&#xA0;for that purpose.In case the delivery confirmation has already been sent to your email account, we are unable to change the details, unfortunately.

If your order has not been dispatched, and provided the new delivery address is located within the same country, kindly send your full name, the updated address, and your order ID to our Customer Care Team. Please use our contact form for that purpos

Can I change the delivery address of an order?

ORDERS & PAYMENT OPTIONS

Can I change my order after it has been placed?

I would like to cancel my order. How can I do that?

What payment options do you offer?

Where do I enter a discount code?

Can I use multiple discount codes simultaneously?

Why is my discount code not working?

Do you offer free delivery?

Do you offer express delivery?

Will customs charges or import duty be applied to my order?

Where can I find information about my shipment?

I have not received a dispatch confirmation.

The delivery of my parcel has failed.

My parcel has been "delivered", but I have not received it yet.

My parcel is being returned to the sender.

My delivery is late. What do I do next?

SHIPPING & DELIVERY

I would like to return my products. How can I proceed?

Which products are not eligible for return?

Do I have to pay the return shipping charges?

My parcel arrived damaged or items are missing.

My product arrived broken, defective, or not up to the expected quality.

How can I file a product complaint?

Can I file a claim for items that have been purchased from a retailer?

RETURNS & COMPLAINTS

How do I create a customer account?

Do I need to create a customer account to place an order?

I can't log into my customer account.

How can I update my personal data?

How can I delete my customer account?

CUSTOMER ACCOUNT

The colour or shade of the product I purchased appears different to what I expected.

When will items be restocked that are currently out of stock?

What ingredients are used to manufacture ZOEVA products?

Which kind of hair is used for ZOEVA cosmetic brushes?

How are ZOEVA brushes manufactured?

What is the difference between black and white brush hair?

How do I clean my brushes properly?

Why is my brush shedding?

Does ZOEVA test on animals?

How are ZOEVA products tested?

Where are ZOEVA products manufactured?

What should I do if a lip product causes dryness or irritation?

Why doesn’t my product last as long as I expected?

What should I do if I experience irritation or an allergic reaction?

PRODUCT INQUIRIES

Which stores officially sell ZOEVA products?

Can I become an official reseller of your products?

I would like to report a website error.

Do you have a makeup artist program or offer discounts for professionals?

I have would love to collaborate with ZOEVA on social media!

How can I unsubscribe from the newsletter?

OTHER

Can I change the delivery address of an order?Updated 18 days ago