Yes, for the United Kingdom (Including Northern Ireland and the Channel Islands) and all countries in the European Union we deliver free of charge. For other countries, we deliver free of charge for orders with a minimum order value. You can find out
Yes. We use a wide range of couriers including but not limited to DHL, DPD, UPS, Royal Mail and EVRi. Orders are usually processed within 24 hours (Monday-Friday) and delivered within the estimated delivery time specified at checkout. Please visit ou
No. We dispatch all UK orders from our UK fulfilment centre.
Once your order is ready for shipping, you will receive an email containing the dispatch confirmation. This email will include a tracking link as well as your tracking ID. If you require further assistance with tracking your parcel, our Customer Care
We do our best to process orders as quickly as possible. If you have not received the dispatch confirmation within 24 hours of placing your order, please feel free to contact our Customer Care Team for further assistance.
If a delivery attempt was unsuccessful, the tracking status will be updated as soon as more information is available and you will be informed about the next steps. In case you have any further questions regarding the status of your shipment, our Cust
Sometimes it may happen that a parcel is delivered but not to you personally. In our experience, it is most likely that it is with one of your neighbours, a workplace reception or mailroom. In this case, we encourage you to contact all of the above t
Normally, if a parcel cannot be delivered, either another delivery attempt takes place or the package will be taken to the nearest post office. Once it is ready for collection you will find all details within the tracking page. If your parcel has bee
The estimated delivery time for each country we deliver to can be found on the Shipping & Delivery page. Please note that the estimated delivery time is listed in working days – weekends and public holidays are not included. For shipments to non-EU c