SHIPPING & DELIVERY
Do you offer free delivery?
Yes, Standard Delivery within the UK is free.
Do you offer express delivery?
Within the UK, you can choose between Standard, Priority and Next Day delivery at checkout.
Will customs charges or import duty be applied to my order?
No. We dispatch all UK orders from our UK fulfilment centre.
Where can I find information about my shipment?
Once your order is ready for shipping, you will receive a dispatch confirmation email with a tracking link and your tracking ID. Our Customer Care Team is happy to help if you need further assistance.
Why haven't I received a dispatch confirmation?
We usually process orders within 1–2 working days. You'll then receive a dispatch confirmation with your tracking link.
What happens if the delivery of my parcel has failed?
If a delivery attempt was unsuccessful, the tracking status will be updated and you will be informed about the next steps. For any further questions, our Customer Care Team will be happy to help.
What can I do if my parcel shows as delivered but I haven't received it?
A parcel marked as delivered may be with a neighbour, a workplace reception or a mailroom, so please check with them first. If it still can't be found, contact our Customer Care Team.
What happens if my parcel is being returned to the sender?
If a parcel held at the post office isn't collected in time, it will automatically be returned to us. Our Customer Care Team will contact you as soon as it arrives.
What can I do if my delivery is late?
Estimated delivery times are listed in working days on our Shipping & Delivery page. If your parcel hasn't arrived within that time frame, our Customer Care Team will be happy to help.
How long does delivery take?
We usually process your order within 1–2 working days. Within the UK, choose Standard, Priority or Next Day delivery at checkout.