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ZOEVACOSMETICS UK

The estimated delivery time for each country we deliver to can be found on the&#xA0;<a href="https://zoevacosmetics.co.uk/pages/shipping-delivery" rel="noopener noreferrer" target="_blank">Shipping &amp; Delivery</a>&#xA0;page. Please note that the estimated delivery time is listed in working days &#x2013; weekends and public holidays are not included.For shipments to non-EU countries (excluding United Kingdom), there may be additional delays due to customs processing. If this is the case, we kindly encourage you to contact your local customs authorities for further assistance.If your parcel has not been delivered within the expected delivery time frame, our Customer Care Team will be happy to help. You can easily use our&#xA0;<a href="https://help.zoevacosmetics.co.uk/en-US/contact" rel="noopener noreferrer" target="_blank">contact form</a>&#xA0;to reach out to us.

The estimated delivery time for each country we deliver to can be found on the Shipping & Delivery page. Please note that the estimated delivery time is listed in working days – weekends and public holidays are not included. For shipments to non-EU c

My delivery is late. What do I do next?

SHIPPING & DELIVERY

Can I change my order after it has been placed?

I would like to cancel my order. How can I do that?

Can I change the delivery address of an order?

What payment options do you offer?

Where do I enter a discount code?

Can I use multiple discount codes simultaneously?

Why is my discount code not working?

ORDERS & PAYMENT OPTIONS

Do you offer free delivery?

Do you offer express delivery?

Will customs charges or import duty be applied to my order?

Where can I find information about my shipment?

I have not received a dispatch confirmation.

The delivery of my parcel has failed.

My parcel has been "delivered", but I have not received it yet.

My parcel is being returned to the sender.

I would like to return my products. How can I proceed?

Which products are not eligible for return?

Do I have to pay the return shipping charges?

My parcel arrived damaged or items are missing.

My product arrived broken, defective, or not up to the expected quality.

How can I file a product complaint?

Can I file a claim for items that have been purchased from a retailer?

RETURNS & COMPLAINTS

How do I create a customer account?

Do I need to create a customer account to place an order?

I can't log into my customer account.

How can I update my personal data?

How can I delete my customer account?

CUSTOMER ACCOUNT

The colour or shade of the product I purchased appears different to what I expected.

When will items be restocked that are currently out of stock?

What ingredients are used to manufacture ZOEVA products?

Which kind of hair is used for ZOEVA cosmetic brushes?

How are ZOEVA brushes manufactured?

What is the difference between black and white brush hair?

How do I clean my brushes properly?

Why is my brush shedding?

Does ZOEVA test on animals?

How are ZOEVA products tested?

Where are ZOEVA products manufactured?

What should I do if a lip product causes dryness or irritation?

Why doesn’t my product last as long as I expected?

What should I do if I experience irritation or an allergic reaction?

PRODUCT INQUIRIES

Which stores officially sell ZOEVA products?

Can I become an official reseller of your products?

I would like to report a website error.

Do you have a makeup artist program or offer discounts for professionals?

I have would love to collaborate with ZOEVA on social media!

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OTHER

My delivery is late. What do I do next?Updated 19 days ago