GENERAL PRODUCT INFORMATION
Why does the colour or shade of my product look different to what I expected?
Colours may look slightly different depending on your viewing device and screen settings. If your product is not as expected, please contact our Customer Care Team for assistance.
When will out-of-stock items be restocked?
If an item is out of stock you can sign up to be notified as soon as it is available again. Please contact our Customer Care Team directly if you would like to enquire about a particular product.
What ingredients are used to manufacture ZOEVA products?
We only produce high quality products. You can find a full list of ingredients on our product packaging and on all website product pages.
Does ZOEVA test on animals?
Animal testing for cosmetics is prohibited by law in the EU and the UK, and ZOEVA complies with these regulations. Our brushes and colour cosmetics are 100% vegan.
How are ZOEVA products tested?
ZOEVA is committed to providing high-quality products. The ingredients and textures used are subjected to toxicological and safety evaluative testing in accordance with the current UK and EU Cosmetics Regulations to ensure product safety.
Where are ZOEVA products manufactured?
Our cosmetic brushes are made in north-eastern China, where the craft has been passed down through generations. Our cosmetics are made in Italy, Czech Republic and Germany, our skincare in South Korea and Germany.
What should I do if a lip product causes dryness or irritation?
We recommend discontinuing use if a product causes discomfort, as skin types vary. Please check the ingredients list before trying a new product and contact our Customer Care Team for personalised recommendations.
Why doesn’t my product last as long as I expected?
We design and manufacture our products for durability and performance. Factors such as skin type, weather, or usage method can affect longevity. For best results, follow our usage tips or if issues persist, reach out for tailored suggestions.
What should I do if I experience irritation or an allergic reaction?
Discontinue use immediately if you experience any adverse reaction. Contact a healthcare professional if necessary, and reach out to our Customer Care Team.