You can easily get in touch with our team by using our live chat in case of any questions.

Any further questions? You can easily contact us by using our contact form.

We are available by phone from Monday to Friday from 10 a.m. - 3 p.m. (CET).

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ZOEVACOSMETICS UK

If an item is out of stock you can sign up to be notified as soon as it is available again.Please <a href="https://help.zoevacosmetics.co.uk/en-US/contact" rel="noopener noreferrer" target="_blank">contact</a> our Customer Care Team directly if you would like to enquire about a particular product.

If an item is out of stock you can sign up to be notified as soon as it is available again. Please contact our Customer Care Team directly if you would like to enquire about a particular product.

When will out-of-stock items be restocked?

GENERAL PRODUCT INFORMATION

Can I change the products of an order I have already placed?

How can I cancel my order?

Can I change the delivery address of an order?

What payment options do you offer?

Will I get a price change or price adjustment after placing my order?

Can you mark my international order lower than the stated value or as a gift?

Where do I enter a discount code?

Can I use multiple discount codes simultaneously?

Why is my discount code not working?

ORDERS & PAYMENT OPTIONS

Do you offer free delivery?

Do you offer express delivery?

Will customs charges or import duty be applied to my order?

Where can I find information about my shipment?

Why haven't I received a dispatch confirmation?

What happens if the delivery of my parcel has failed?

What can I do if my parcel shows as delivered but I haven't received it?

What happens if my parcel is being returned to the sender?

What can I do if my delivery is late?

How long does delivery take?

SHIPPING & DELIVERY

How can I return my products?

Which products are not eligible for return?

Do I have to pay the return shipping charges?

What can I do if my parcel arrived damaged or items are missing?

What can I do if my product arrived broken, defective or not up to the expected quality?

How can I file a product complaint?

Can I file a claim for items that have been purchased from a retailer?

When will I receive my refund?

RETURNS & COMPLAINTS

How do I create a customer account?

Do I need to create a customer account to place an order?

Why can't I log in to my ZOEVA customer account?

How can I update my personal data?

How can I delete my customer account?

CUSTOMER ACCOUNT

Why does the colour or shade of my product look different to what I expected?

What ingredients are used to manufacture ZOEVA products?

Does ZOEVA test on animals?

How are ZOEVA products tested?

Where are ZOEVA products manufactured?

What should I do if a lip product causes dryness or irritation?

Why doesn’t my product last as long as I expected?

What should I do if I experience irritation or an allergic reaction?

Velvet Love Eyeliner

EyeSwipe Longwear Cream Eyeshadow Stick

Ooh la Lash Length & Lift Tubing Mascara

Pout Perfect Lip & Cheek Pencil

Brushes

Velvet Love Blush Balm

PRODUCT HELP & GUIDANCE

Which stores officially sell ZOEVA products?

Can I become an official reseller of your products?

How can I report a website error?

Do you have a make-up artist programme or offer discounts for professionals?

How can I unsubscribe from the newsletter?

OTHER

When will out-of-stock items be restocked?Updated 11 days ago