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ZOEVACOSMETICS UK

We usually process orders within 1&#x2013;2 working days (Monday to Friday). As soon as your order is on its way, you&apos;ll receive a dispatch confirmation email with your tracking link.If you haven&apos;t received it after 2 working days, please check your spam folder first. Still nothing there? Simply send us your order number via our <a href="https://help.zoevacosmetics.co.uk/en-US/contact" rel="noopener noreferrer" target="_blank">contact form</a> and we&apos;ll look into it for you.

We usually process orders within 1–2 working days. You'll then receive a dispatch confirmation with your tracking link.

Why haven't I received a dispatch confirmation?

SHIPPING & DELIVERY

Can I change the products of an order I have already placed?

How can I cancel my order?

Can I change the delivery address of an order?

What payment options do you offer?

Will I get a price change or price adjustment after placing my order?

Can you mark my international order lower than the stated value or as a gift?

Where do I enter a discount code?

Can I use multiple discount codes simultaneously?

Why is my discount code not working?

ORDERS & PAYMENT OPTIONS

Do you offer free delivery?

Do you offer express delivery?

Will customs charges or import duty be applied to my order?

Where can I find information about my shipment?

What happens if the delivery of my parcel has failed?

What can I do if my parcel shows as delivered but I haven't received it?

What happens if my parcel is being returned to the sender?

What can I do if my delivery is late?

How long does delivery take?

How can I return my products?

Which products are not eligible for return?

Do I have to pay the return shipping charges?

What can I do if my parcel arrived damaged or items are missing?

What can I do if my product arrived broken, defective or not up to the expected quality?

How can I file a product complaint?

Can I file a claim for items that have been purchased from a retailer?

When will I receive my refund?

RETURNS & COMPLAINTS

How do I create a customer account?

Do I need to create a customer account to place an order?

Why can't I log in to my ZOEVA customer account?

How can I update my personal data?

How can I delete my customer account?

CUSTOMER ACCOUNT

Why does the colour or shade of my product look different to what I expected?

When will out-of-stock items be restocked?

What ingredients are used to manufacture ZOEVA products?

Does ZOEVA test on animals?

How are ZOEVA products tested?

Where are ZOEVA products manufactured?

What should I do if a lip product causes dryness or irritation?

Why doesn’t my product last as long as I expected?

What should I do if I experience irritation or an allergic reaction?

GENERAL PRODUCT INFORMATION

Velvet Love Eyeliner

EyeSwipe Longwear Cream Eyeshadow Stick

Ooh la Lash Length & Lift Tubing Mascara

Pout Perfect Lip & Cheek Pencil

Brushes

Velvet Love Blush Balm

PRODUCT HELP & GUIDANCE

Which stores officially sell ZOEVA products?

Can I become an official reseller of your products?

How can I report a website error?

Do you have a make-up artist programme or offer discounts for professionals?

How can I unsubscribe from the newsletter?

OTHER

Why haven't I received a dispatch confirmation?Updated a day ago