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ZOEVACOSMETICS UK

You can edit the personal data we hold about you, such as name and address, anytime in your customer account under &#x201C;Account details&#x201D;. You can also amend your preferred delivery address.If you would like to update or change your email address, please <a href="https://help.zoevacosmetics.co.uk/en-US/contact" rel="noopener noreferrer" target="_blank">contact</a> our Customer Care Team directly.

You can edit your personal data, such as your name and delivery address, at any time under “Account details” in your customer account. To change your email address, please contact our Customer Care Team.

How can I update my personal data?

CUSTOMER ACCOUNT

Can I change the products of an order I have already placed?

How can I cancel my order?

Can I change the delivery address of an order?

What payment options do you offer?

Will I get a price change or price adjustment after placing my order?

Can you mark my international order lower than the stated value or as a gift?

Where do I enter a discount code?

Can I use multiple discount codes simultaneously?

Why is my discount code not working?

ORDERS & PAYMENT OPTIONS

Do you offer free delivery?

Do you offer express delivery?

Will customs charges or import duty be applied to my order?

Where can I find information about my shipment?

Why haven't I received a dispatch confirmation?

What happens if the delivery of my parcel has failed?

What can I do if my parcel shows as delivered but I haven't received it?

What happens if my parcel is being returned to the sender?

What can I do if my delivery is late?

How long does delivery take?

SHIPPING & DELIVERY

How can I return my products?

Which products are not eligible for return?

Do I have to pay the return shipping charges?

What can I do if my parcel arrived damaged or items are missing?

What can I do if my product arrived broken, defective or not up to the expected quality?

How can I file a product complaint?

Can I file a claim for items that have been purchased from a retailer?

When will I receive my refund?

RETURNS & COMPLAINTS

How do I create a customer account?

Do I need to create a customer account to place an order?

Why can't I log in to my ZOEVA customer account?

How can I delete my customer account?

Why does the colour or shade of my product look different to what I expected?

When will out-of-stock items be restocked?

What ingredients are used to manufacture ZOEVA products?

Does ZOEVA test on animals?

How are ZOEVA products tested?

Where are ZOEVA products manufactured?

What should I do if a lip product causes dryness or irritation?

Why doesn’t my product last as long as I expected?

What should I do if I experience irritation or an allergic reaction?

GENERAL PRODUCT INFORMATION

Velvet Love Eyeliner

EyeSwipe Longwear Cream Eyeshadow Stick

Ooh la Lash Length & Lift Tubing Mascara

Pout Perfect Lip & Cheek Pencil

Brushes

Velvet Love Blush Balm

PRODUCT HELP & GUIDANCE

Which stores officially sell ZOEVA products?

Can I become an official reseller of your products?

How can I report a website error?

Do you have a make-up artist programme or offer discounts for professionals?

How can I unsubscribe from the newsletter?

OTHER

How can I update my personal data?Updated a day ago